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Please feel free to contact us directly for any product questions.
carmen@conceptjewelry.ca  or  780-458-4660

We offer one complimentary ring resizing within 1 to 2 sizes for all Concept Collection rings within 1 year of purchase (*excludes international designer rings and tension set rings*) . Additional costs may apply for rings that must be sized more than 1 to 2 sizes. All other sizing requests are done on a quoted basis. Please visit us in store, or call with your request.

Jewelry is delcate by nature...

...so please be conscientious while wearing your jewelry and ensure you care for it properly. First and foremost, the best practice is to follow the motto: your jewelry is the last thing on before you leave the house, and first thing off when you come home. In reality it is difficult to follow this regimen routinely, so the bullet point is to always keep your jewelry clean and dry.

Remove your jewelry when bathing, beaching, exercising, applying perfume and lotion, house cleaning with chemicals, gardening, or sleeping. Avoid chlorinated pools as the chemicals may cause damage over time. We emphasize removal before: swimming (high risk of loss especially in the ocean), before climbing or lifting weights (potential danger to your finger if caught in an accident), before applying lotion or bar soap (can get caked into crevices and between settings which can dull stones or loosen settings), and lastly before sleeping (especially with prongs because they are prone to damage when caught in blankets or sheets).

Exception - any Jen Leddy bezel set gemstone piece: Do NOT use foam cleanser and do not submerge any fully closed bezel set gemstone piece in water. Moisture can get trapped behind the stone and cause discoloration, mold, or at worst damage the stone. See below for more details.

Our products are shipped within 1 to 3 business days using the following carriers: FedEx and Canada Post. Shipping costs are non-refundable. Depending on where you live, the time it will take for your product to reach you may vary. If you are shipping an item over $100, you should consider using a trackable shipping. Please note that we are not responsible for any lost, stolen or damaged shipments.

We will gladly accept back merchandise in unused & unopened, and unworn condition for exchange or store credit within 14 days of your purchase in store, or upon the delivery date of your online order. Jewelry Items are subject to inspection and a refurbishment fee may apply. All natural Apothecary items are a final sale due to sanitary reasons.

For any exchange inquiries, please visit us in store, or email carmen@conceptjewelry.ca / call (780) 458-4660 to arrange a return. We are not responsible for the costs of return shipping.