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Below are some of are common questions about orders
Online orders take between 1-3 business days until pick up/delivery. This does not include the time it takes to ship, as that is location dependent. See Shipping + Returns FAQ below for shipping information.
Yes! We love to help customize the perfect piece for any occasion. Please contact us for all special order and custom design inquiries. See contact us button at the bottom of the page.
If you would like to cancel an order, please contact us within 24 hours of purchase. Most collection pieces are made to order with an average production time of 5-7 business days, however pieces that are in stock ship within 1-2 business days. Once an order has shipped, it cannot be cancelled, but instead would need to be Returned or Exchanged, adhering to those policies.
At this time, we do not offer payment plans, however, check back in future!
If we can accommodate the expedited time needed we will, depending on the piece and its availability. Please contact us for a rush quote. See Shipping & Returns for shipping times and/or expediting shipping as well.
Accidents happen and items get lost, but we are happy to help! Please bring in the piece you would like duplicated and we can quote you on making a match!
Absolutely! Bring your ring(s) in to us and we will confirm your new finger size and provide you with a detailed quote on the cost to size your piece.
We offer one complimentary ring resizing within 1 to 2 sizes for all Concept Collection rings within 1 year of purchase (*excludes international designer rings and tension set rings*) . Additional costs may apply for rings that must be sized more than 1 to 2 sizes.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Our products are shipped within 1 to 3 business days using the following carriers: FedEx and Canada Post. Shipping costs are non-refundable. Depending on where you live, the time it will take for your product to reach you may vary. If you are shipping an item over $100, you should consider using a trackable shipping. Please note that we are not responsible for any lost, stolen or damaged shipments.
We will gladly accept back merchandise in unused & unopened, and unworn condition for exchange or store credit within 14 days of your purchase in store, or upon the delivery date of your online order. Jewelry Items are subject to inspection and a refurbishment fee may apply. All natural Apothecary items are a final sale due to sanitary reasons.
For any exchange inquiries, please visit us in store, or email firstname.lastname@example.org / call (780) 458-4660 to arrange a return. We are not responsible for the costs of return shipping.
Below are some common questions about our products
We do offer this service though Canada's most respected gemological laboratory, Harold Weinstein Ltd., at $95.00 per item being evaluated. The approximate wait time for all jewelry appraisals is 3 to 4 weeks.
Yes we do! Whether it is a piece that was purchased from us or elsewhere, we are happy to evaluate and provide a detailed quote to you. Please contact us directly with any questions you may have.
We warranty our jewelry against craftsmanship defects for one full year from date of purchase. If a failure occurs, we will evaluate the failure, and if we find it is due to craftsmanship defect, we will repair or replace it at no charge. We do not warranty our jewelry against normal wear and tear. All jewelry is subject to wear, and we encourage our clients to have their purchases evaluated and cleaned at no charge here in store, while you wait within the first 30 days of purchase followed by twice a year to prevent loss of stones. We evaluate each case individually with the intent of making our clients happy.
* Due to the nature of all gemstones, a guarantee can not be offered on damages incurred on stones during wear.
Below are some common questions about our custom design process
A new piece has a number of different stages to go through in manufacturing, some faster than others, but in most cases an order will take 6-8 weeks. If you have a specific deadline let us know during your initial consultation and we will do our best to meet it.
This depends on the metals, stones and design time involved in the piece. We have made jewellery for many different budgets. On average, gold and platinum pieces tend to start around $2000 upwards, however, we always provide a free estimate before any work starts.
Of course. That's the beauty of a custom piece, you can control everything. If you have a specific budget in mind, let us know as it helps us to recommend materials and gemstones to suit your budget. The only thing that cannot be manipulated is the time necessary in the craftsmanship of your beautiful design.
Don’t worry, we are very experienced at helping you jump this obstacle. Using designs in our store, we will be able to show you design details that help “paint the picture” for you. Once we have an understanding of your idea and have given an estimate, we will provide the CAD image that allow you to view the design from all angle. Although fragile, the wax model can be viewed before casting into metal. This extra step can really help to understand how the finished piece will look.
We are designers and have created a style which is recognizably Concept, it’s why our clients love us! Visuals of other designs can definitely help us understand your style, so feel free to bring some. These will be used as inspiration only for your design as we choose not to copy and instead provide you with a unique piece that has been customized just for you!