Frequently Asked Questions

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What payment providers do you use?
Concept Jewelry Design currently accepts Visa, Master Card, Debit, Cash and PayPal. You are required to provide the complete billing information associated with your credit card, as well as the security code.

Can I customize or special order items?
Yes! Please contact us for all special order and custom design inquiries.

Do you offer Warranty?
We warranty our jewelry against craftsmanship defects for one full year from date of purchase. If a failure occurs, we will evaluate the failure, and if we find it is due to craftsmanship defect, we will repair or replace it at no charge. We do not warranty our jewelry against normal wear and tear. All jewelry is subject to wear, and we encourage our clients to have their purchases evaluated and cleaned at no charge here in store, while you wait within the first 30 days of purchase followed by twice a year to prevent loss of stones. We evaluate each case individually with the intent of making our clients happy. 

* Due to the nature of all gemstones, a guarantee can not be offered on damages incurred on stones during wear.

I lost an earring, can I get a duplicate made?
Accidents happen and items get lost, but we are happy to help! Please bring in the piece you would like duplicated and we can quote you on making a match!

Can I have my ring sized?
Absolutely! Bring your ring(s) in to us and we will confirm your new finger size and provide you with a detailed quote on the cost to size your piece.

We offer one complimentary ring resizing within 1 to 2 sizes for all Concept Jewelry Design Collection rings within 1 year of purchase (*excludes international designer rings and tension set rings*) . Additional costs may apply for rings that must be sized more than 1 to 2 sizes.

Do you offer Jewelry Appraisals?
We do offer this service though Canada's most respected gemological laboratory, Harold Weinstein Ltd.,
at $95.00 per item being evaluated. The approximate wait time for 
all jewelry appraisals is 3 to 4 weeks.

Not finding an answer to your question?
Contact us and we would be happy to help!
P: 780-458-4660    E: