Our products are shipped within 1 to 3 business days using the following carriers: FedEx, UPS and Canada Post. Shipping costs are non-refundable. Depending on where you live, the time it will take for your product to reach you may vary. If you are shipping an item over $100, we highly suggest using a trackable shipping option. Please note that we are not responsible for any lost, stolen, or damaged shipments.
We will gladly accept back merchandise in unused & unopened, and unworn condition for exchange or store credit within 14 days of your purchase in store, or upon the delivery date of your online order. Jewelry Items are subject to inspection and a refurbishment fee may apply. All natural Apothecary items are a final sale due to sanitary reasons.
For any exchange inquiries, please visit us in store, or email carmen@conceptjewelry.ca / call (780) 458-4660 to arrange a return. We are not responsible for the costs of return shipping.